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AWS Support Plan

2022-07-26 04:21:00 【InfoQ】

This article is about how you can learn from AWS How to get technical support . In the certification exam , Basically, there will be a question involving .AWS There are four different support programs （Support plans）

  • Basic
  • Developer
  • Business
  • Enterprise

Basic

This is the only free support program . The following support services are included ：

  • Visit the white paper （whitepapers）, file （documentation） And the community （communities）
  • You can consult and charge and raise the service limit （service limit） Related issues .
  • Access to Limited AWS Trusted Advisor Check the item
  • have access to AWS Personal Health Dashboard

Developer

except Basic Beyond the included services ,

  • Open any number of technical support work orders
  • Visit the best practice guide
  • Client diagnostic tools （diagnostic tools）
  • Tectonic block （building-block） Level architecture support , For how to use AWS Products , Features and services provide guidance
  • Support monthly payment , There are no long-term contract requirements .

Business

except Developer Beyond the included services

  • Provide what you need to be able to best meet your needs AWS product , Use case guidance for features and services .
  • be-all AWS Trusted Advisors Check the item
  • Limited support for third-party software

Enterprise

In addition to containing Business In addition to our services

  • Application architecture guidance , It can provide consulting services for your use cases and Applications
  • Infrastructure incident management （Infrastructure event management）： A short-term AWS Support intervention to help you gain a better understanding of use cases .
  • A technical account manager （Technical Account Manager）

Technical Account Manager (TAM)

If you have Enterprise Support plan , that TAM It's you AWS First contact for . They provide professional guidance , Architecture review and timely communication about the application and optimization you plan to deploy . Their professional scope can cover all AWS service , Therefore, it can help you design efficient solutions by using a variety of services .
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